{"id":31163,"date":"2026-03-30T13:12:32","date_gmt":"2026-03-30T11:12:32","guid":{"rendered":"https:\/\/rls-wacon.de\/faq\/"},"modified":"2026-04-14T09:16:15","modified_gmt":"2026-04-14T07:16:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/rls-wacon.de\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31163\" class=\"elementor elementor-31163 elementor-31079\" wpc-filter-elementor-widget=\"1\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-29ceeab e-con-full e-flex e-con e-parent\" data-id=\"29ceeab\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-63aeefd e-con-full e-flex e-con e-child\" data-id=\"63aeefd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65bb3ce elementor-widget elementor-widget-heading\" data-id=\"65bb3ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b59378e elementor-widget elementor-widget-text-editor\" data-id=\"b59378e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>Answers on all aspects of water analysis, from the choice of device to the test set<\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-28ca1e3 e-con-full e-flex e-con e-parent\" data-id=\"28ca1e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bcd8fce elementor-widget elementor-widget-html\" data-id=\"bcd8fce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t\r\n<style>\r\n\/* ===== FAQ Water Analytics v3 - Integrated Flyout - RLS Wacon ===== *\/\r\n.faq-page {\r\n    font-family: 'Lato', sans-serif;\r\n    max-width: 1400px;\r\n    margin: 0 auto;\r\n    padding: 0 20px;\r\n    color: #333;\r\n    line-height: 1.6;\r\n}\r\n\r\n\/* --- Bereichs-Trenner --- *\/\r\n.faq-section-title {\r\n    color: #0069B3;\r\n    font-size: 20px;\r\n    font-weight: 700;\r\n    margin: 36px 0 8px 0;\r\n    padding-bottom: 8px;\r\n    border-bottom: 2px solid #0069B3;\r\n}\r\n.faq-section-title:first-child { margin-top: 0; 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background: rgba(255,255,255,0.1); }\r\n\r\n\/* --- Mobile: klassisches v1-Akkordeon --- *\/\r\n.faq-mobile-answer { display: none; }\r\n.faq-mobile-answer-inner {\r\n    padding: 0 20px 18px 20px; font-size: 14px; font-weight: 300; color: #444;\r\n}\r\n.faq-mobile-answer-inner p { margin: 0 0 10px 0; }\r\n.faq-mobile-answer-inner ul { margin: 6px 0 10px 0; padding-left: 20px; }\r\n.faq-mobile-answer-inner li { margin-bottom: 4px; }\r\n.faq-mobile-answer-inner strong { font-weight: 600; color: #333; }\r\n.faq-mobile-answer-inner a {\r\n    color: #0069B3; text-decoration: none; font-weight: 400;\r\n    border-bottom: 1px solid rgba(0,105,179,0.3);\r\n}\r\n\r\n@media (max-width: 960px) {\r\n    \/* Kein Split, volle Breite *\/\r\n    .faq-category.has-active .faq-questions-col {\r\n        flex: 0 0 100%;\r\n        border-right: none;\r\n    }\r\n    .faq-answer-col { display: none !important; }\r\n    .faq-q-item.active {\r\n        background: #e8f2fa;\r\n        color: #0069B3;\r\n    }\r\n    .faq-q-item.active::after { color: #0069B3; }\r\n    .faq-q-item.mobile-open { background: #e8f2fa; }\r\n    .faq-q-item.mobile-open::after { transform: translateY(-50%) rotate(90deg); }\r\n    .faq-mobile-answer.visible { display: block; }\r\n    .faq-cta { padding: 24px 20px; }\r\n    .faq-cta-buttons { flex-direction: column; align-items: center; }\r\n}\r\n<\/style>\r\n\r\n<div class=\"faq-page\">\r\n\r\n    <!-- SECTION 1 -->\r\n    <h2 class=\"faq-section-title\">Online Analyzers<\/h2>\r\n    <p class=\"faq-section-subtitle\">SYCON &amp; LIMES &ndash; automatic monitoring of water parameters<\/p>\r\n\r\n    <div class=\"faq-category\" data-cat=\"cat1\">\r\n        <div class=\"faq-category-header\">Selection &amp; General<\/div>\r\n        <div class=\"faq-category-body\"><div class=\"faq-inner\">\r\n            <div class=\"faq-questions-col\">\r\n                <div class=\"faq-q-item\" data-faq=\"q1\">Which device is right for my application?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q2\">Which indicator is required?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q3\">How does the measurement work?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q3b\">Which parameters can be monitored besides water hardness?<\/div>\r\n  <div class=\"faq-q-item\" data-faq=\"q3c\">What are the typical application areas for the analyzers?<\/div>\r\n            <\/div>\r\n            <div class=\"faq-answer-col\"><\/div>\r\n        <\/div><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-cat=\"cat2\">\r\n        <div class=\"faq-category-header\">Installation &amp; Operation<\/div>\r\n        <div class=\"faq-category-body\"><div class=\"faq-inner\">\r\n            <div class=\"faq-questions-col\">\r\n                <div class=\"faq-q-item\" data-faq=\"q4\">What are the requirements for connection?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q5\">How often is maintenance required and what is needed?<\/div>\r\n            <\/div>\r\n            <div class=\"faq-answer-col\"><\/div>\r\n        <\/div><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-cat=\"cat3\">\r\n        <div class=\"faq-category-header\">Error Messages &amp; Troubleshooting<\/div>\r\n        <div class=\"faq-category-body\"><div class=\"faq-inner\">\r\n            <div class=\"faq-questions-col\">\r\n                <div class=\"faq-q-item\" data-faq=\"q6\">What do the error messages E11, E12, E13 and E14 mean?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q7\">The device does not perform a measurement &ndash; what can be checked?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q8\">How is a software update performed?<\/div>\r\n            <\/div>\r\n            <div class=\"faq-answer-col\"><\/div>\r\n        <\/div><\/div>\r\n    <\/div>\r\n\r\n    <div class=\"faq-category\" data-cat=\"cat4\">\r\n        <div class=\"faq-category-header\">Data &amp; Interfaces<\/div>\r\n        <div class=\"faq-category-body\"><div class=\"faq-inner\">\r\n            <div class=\"faq-questions-col\">\r\n                <div class=\"faq-q-item\" data-faq=\"q9\">How is measurement data stored and retrieved?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q10\">Is integration with PLC or SCADA systems possible?<\/div>\r\n            <\/div>\r\n            <div class=\"faq-answer-col\"><\/div>\r\n        <\/div><\/div>\r\n    <\/div>\r\n\r\n    <!-- SECTION 2 -->\r\n    <h2 class=\"faq-section-title\">Manual Analytics<\/h2>\r\n    <p class=\"faq-section-subtitle\">CALDUR&reg; test kits &ndash; on-site water analysis, fast and reliable<\/p>\r\n\r\n    <div class=\"faq-category\" data-cat=\"cat5\">\r\n        <div class=\"faq-category-header\">CALDUR&reg; Test Kits<\/div>\r\n        <div class=\"faq-category-body\"><div class=\"faq-inner\">\r\n            <div class=\"faq-questions-col\">\r\n                <div class=\"faq-q-item\" data-faq=\"q11\">What is CALDUR&reg; and which parameters can be determined?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q12\">What is the difference between colorimetric, photometric and titrimetric?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q13\">Which test kit is right for my application?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q14\">What is CALDUR&reg; Scientific and what advantages does it offer?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q15\">What accessories are needed for the test kits?<\/div>\r\n            <\/div>\r\n            <div class=\"faq-answer-col\"><\/div>\r\n        <\/div><\/div>\r\n    <\/div>\r\n\r\n    <!-- SECTION 3 -->\r\n    <h2 class=\"faq-section-title\">Ordering &amp; Service<\/h2>\r\n    <p class=\"faq-section-subtitle\">Downloads, repairs and contact<\/p>\r\n\r\n    <div class=\"faq-category\" data-cat=\"cat6\">\r\n        <div class=\"faq-category-header\">Ordering &amp; Service<\/div>\r\n        <div class=\"faq-category-body\"><div class=\"faq-inner\">\r\n            <div class=\"faq-questions-col\">\r\n                <div class=\"faq-q-item\" data-faq=\"q16\">Where can operating manuals and data sheets be found?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q17\">How can a repair be requested?<\/div>\r\n                <div class=\"faq-q-item\" data-faq=\"q18\">Who can be contacted for technical questions?<\/div>\r\n            <\/div>\r\n            <div class=\"faq-answer-col\"><\/div>\r\n        <\/div><\/div>\r\n    <\/div>\r\n\r\n    <!-- CTA -->\r\n    <div class=\"faq-cta\">\r\n        <h3>Didn't find an answer?<\/h3>\r\n        <p>Our technical support team is happy to assist personally.<\/p>\r\n        <div class=\"faq-cta-buttons\">\r\n            <a href=\"\/en\/technical-support\/\" target=\"_blank\" class=\"faq-cta-btn primary\">Contact support<\/a>\r\n            <a href=\"\/en\/download-area-2\/\" target=\"_blank\" class=\"faq-cta-btn secondary\">Downloads &amp; manuals<\/a>\r\n        <\/div>\r\n    <\/div>\r\n\r\n<\/div>\r\n\r\n<!-- ANSWER DATA -->\r\n<div id=\"faqStore\" style=\"display:none;\">\r\n    <div data-faq=\"q1\"><h3>Which device is right for my application?<\/h3><p>This depends primarily on whether an <strong>exact measured value<\/strong> or a <strong>threshold monitoring<\/strong> is required:<\/p><ul><li><strong>LIMES<\/strong> &ndash; compact threshold monitoring of total hardness, ideal as a hardness guard downstream of water softeners<\/li><li><strong>SYCON 2602<\/strong> &ndash; colorimetric threshold monitoring with graphic display, relay outputs and SD card<\/li><li><strong>SYCON 2702<\/strong> &ndash; titration analyzer with exact measured value, 4-20&thinsp;mA output and Modbus interface<\/li><li><strong>SYCON 2802<\/strong> &ndash; premium titration analyzer with two thresholds, four relays and full interface range<\/li><\/ul><p>A detailed comparison of all models is available on the <a href=\"\/en\/sycon-comparison\/\" target=\"_blank\">SYCON comparison page<\/a>.<\/p><\/div>\r\n    <div data-faq=\"q2\"><h3>Which indicator is required?<\/h3><p>The appropriate indicator depends on the <strong>parameter<\/strong> to be monitored (e.g. total hardness, carbonate hardness) and the <strong>measuring range<\/strong>. Various H25 indicators are available for hardness measurement, each covering a specific range. The expected measured value should ideally be in the middle of the indicator's measuring range.<\/p><p>An overview of all available indicators with measuring ranges and compatible devices can be found on the <a href=\"\/en\/product-category\/water\/online-analytics\/reagents\/\" target=\"_blank\">indicator comparison page<\/a>.<\/p><\/div>\r\n    <div data-faq=\"q3\"><h3>How does the measurement work?<\/h3><p>All SYCON devices operate fully automatically. The sample water is fed into the measuring chamber and an indicator is dosed automatically. An optical sensor then evaluates the color reaction.<\/p><ul><li><strong>SYCON 2602 &amp; LIMES<\/strong> &ndash; operate using the colorimetric threshold method: the device evaluates the color intensity after the indicator is added and detects whether the set threshold is exceeded or not.<\/li><li><strong>SYCON 2702 &amp; 2802<\/strong> &ndash; operate using the colorimetric titration method: the indicator is dosed incrementally. The device calculates the exact concentration of the water constituent from the color change during dosing.<\/li><\/ul><\/div>\r\n     <div data-faq=\"q3b\"><h3>Which parameters can be monitored besides water hardness?<\/h3><p>In addition to total hardness\r\n   and carbonate hardness, the SYCON series covers further important parameters in water\r\n  analytics:<\/p><ul><li><strong>Iron (Fe)<\/strong> &ndash; with the SYCON Fe<br><em>Elevated iron levels cause\r\n  discoloration in drinking water and deposits in pipelines &ndash; particularly relevant when treating well\r\n  water<\/em><\/li><li><strong>Silicate (SiO2)<\/strong> &ndash; with the SYCON SiO2<br><em>Even low silicate\r\n  concentrations can lead to deposits on turbine blades &ndash; continuous monitoring protects costly power plant\r\n  components<\/em><\/li><li><strong>p-value \/ alkalinity<\/strong> &ndash; with the SYCON P<br><em>The p-value is a key\r\n  parameter for corrosion protection in boiler water and cooling water circuits<\/em><\/li><\/ul><p>Each device is\r\n  specialized for its parameter and operates fully automatically using the same proven measurement principle.<\/p><\/div>\r\n  <div data-faq=\"q3c\"><h3>What are the typical application areas for the analyzers?<\/h3><p>SYCON and LIMES devices are\r\n  used in many areas of water treatment and monitoring:<\/p><table class=\"faq-table\"><tr><th>Device<\/th><th>Typical\r\n  application areas<\/th><\/tr><tr><td><strong>LIMES<\/strong><\/td><td><strong>Water softening systems, soft water\r\n  monitoring, building services<\/strong><br><em>Prevent limescale deposits in pipelines and heat exchangers early on\r\n  &ndash; an exhausted softening system often goes unnoticed without monitoring<\/em><\/td><\/tr><tr><td><strong>SYCON\r\n  2602<\/strong><\/td><td><strong>Water softening systems, industrial processes, drinking water\r\n  treatment<\/strong><br><em>Reliable threshold monitoring with automatic regeneration triggering &ndash; protects\r\n  systems and saves regeneration chemicals through demand-based control<\/em><\/td><\/tr><tr><td><strong>SYCON 2702 \/\r\n  2802<\/strong><\/td><td><strong>Waterworks, industrial process water treatment, boiler feed water, district heating\r\n  networks<\/strong><br><em>Precise measured values enable accurate control and documentation of water quality &ndash;\r\n  essential wherever limit values must be verifiably maintained<\/em><\/td><\/tr><tr><td><strong>SYCON\r\n  BoB<\/strong><\/td><td><strong>Steam boiler systems, monitoring of boiler feed water and\r\n  condensate<\/strong><br><em>T\u00dcV-certified according to W\u00dcV 100 &ndash; meets the requirement for 72-hour operational\r\n  monitoring of steam boiler systems<\/em><\/td><\/tr><tr><td><strong>SYCON Fe<\/strong><\/td><td><strong>Drinking water\r\n  treatment, well water monitoring, corrosion control<\/strong><br><em>Elevated iron levels lead to discoloration and\r\n  deposits &ndash; continuous monitoring detects problems before they become visible to the\r\n  consumer<\/em><\/td><\/tr><tr><td><strong>SYCON SiO2<\/strong><\/td><td><strong>Power plants, mixed bed filter monitoring,\r\n  ultrapure water treatment<\/strong><br><em>Even low silicate concentrations can cause turbine deposits &ndash; early\r\n  detection protects costly plant components<\/em><\/td><\/tr><tr><td><strong>SYCON P<\/strong><\/td><td><strong>Boiler water\r\n   monitoring, cooling water circuits, industrial processes<\/strong><br><em>The p-value (alkalinity) is crucial for\r\n  corrosion protection &ndash; a value that is too low or too high attacks pipelines and heat\r\n  exchangers<\/em><\/td><\/tr><\/table><\/div>\r\n    <div data-faq=\"q4\"><h3>What are the requirements for connection?<\/h3><p>The following conditions should be met for trouble-free operation:<\/p><ul><li><strong>Water pressure:<\/strong> min.&thinsp;0.5&thinsp;bar, max.&thinsp;5&thinsp;bar (recommended 1&ndash;2&thinsp;bar)<\/li><li><strong>Water temperature:<\/strong> 5&ndash;40&thinsp;&deg;C &ndash; a sample cooler should be used at higher temperatures<\/li><li><strong>Water quality:<\/strong> clear, free of solids and without gas bubbles<\/li><li><strong>Power supply:<\/strong> depending on device variant 24&thinsp;V&thinsp;AC\/DC or 100&ndash;240&thinsp;V&thinsp;AC &ndash; please check the rating plate<\/li><li><strong>Drain hose:<\/strong> keep as short as possible and lead freely into a funnel or drain<\/li><\/ul><p>Detailed installation instructions can be found in the respective operating manual.<\/p><\/div>\r\n    <div data-faq=\"q5\"><h3>How often is maintenance required and what is needed?<\/h3><p>All SYCON and LIMES devices operate largely maintenance-free. Recommended intervals:<\/p><table class=\"faq-table\"><tr><th>Interval<\/th><th>Action<\/th><\/tr><tr><td>Every 6&thinsp;months<\/td><td>Cleaning the measuring chamber (using the <em>SYCON Clean<\/em> cleaning kit incl. FIT&thinsp;3000)<\/td><\/tr><tr><td>Every 24&thinsp;months or after 30,000&thinsp;analyses<\/td><td>Installation of the maintenance kit (peristaltic pump cassette, seals, stirrer)<\/td><\/tr><\/table><p>In case of high water temperatures or organically contaminated water, cleaning intervals should be shortened accordingly. Cleaning the measuring chamber takes approx.&thinsp;20&thinsp;minutes.<\/p><p>Maintenance kits and cleaning kits are available as accessories.<\/p><\/div>\r\n    <div data-faq=\"q6\"><h3>What do the error messages E11, E12, E13 and E14 mean?<\/h3><table class=\"faq-table\"><tr><th>Code<\/th><th>Meaning<\/th><th>First step<\/th><\/tr><tr><td><strong>E11<\/strong><\/td><td>Indicator<\/td><td>Check indicator level and hose connections<\/td><\/tr><tr><td><strong>E12<\/strong><\/td><td>Water flow<\/td><td>Check water inlet and pressure<\/td><\/tr><tr><td><strong>E13<\/strong><\/td><td>Sensor<\/td><td>Check measuring chamber for contamination<\/td><\/tr><tr><td><strong>E14<\/strong><\/td><td>Optics<\/td><td>Check measuring chamber for gas bubbles or turbidity<\/td><\/tr><\/table><p>Detailed checklists for each error message can be found in the operating manual.<\/p><div class=\"faq-support-hint\">Our technical support team is happy to assist with troubleshooting &ndash; by e-mail at <a href=\"mailto:support@rls-wacon.de\">support@rls-wacon.de<\/a> or by phone at +49&thinsp;(0)5121&thinsp;28126-24.<\/div><\/div>\r\n    <div data-faq=\"q7\"><h3>The device does not perform a measurement &ndash; what can be checked?<\/h3><p>The following points can be checked first:<\/p><ul><li>Is the water inlet open and sufficient pressure available?<\/li><li>Is the indicator bottle inserted and are the hose connections intact?<\/li><li>Is an SD card inserted?<\/li><li>Is the device in automatic mode?<\/li><\/ul><div class=\"faq-support-hint\">If the cause cannot be identified, our technical support team is happy to assist &ndash; ideally with the serial number and a brief description of the issue.<\/div><\/div>\r\n    <div data-faq=\"q8\"><h3>How is a software update performed?<\/h3><p>The current software file is copied to the SD card. When switching on the device, hold down the OK button &ndash; the device detects the new version and performs the update automatically.<\/p><div class=\"faq-support-hint\">The latest software version can be requested from <a href=\"\/en\/technical-support\/\" target=\"_blank\">technical support<\/a> at any time.<\/div><\/div>\r\n    <div data-faq=\"q9\"><h3>How is measurement data stored and retrieved?<\/h3><p>All analysis results are automatically logged on the SD card in CSV format. The card can be removed and read on a PC. More than 100,000 analyses can be stored.<\/p><p><strong>Recommendation:<\/strong> Use SD cards from the <em>Transcend<\/em> brand.<\/p><\/div>\r\n    <div data-faq=\"q10\"><h3>Is integration with PLC or SCADA systems possible?<\/h3><p>Yes. SYCON devices offer two ways to integrate into higher-level systems:<\/p><ul><li><strong>Analog output 4&ndash;20&thinsp;mA<\/strong> &ndash; for direct measured value transmission<\/li><li><strong>RS-485 \/ Modbus RTU<\/strong> &ndash; for digital communication with PLC and SCADA systems<\/li><\/ul><p>Configuration details can be found in the operating manual and the separate Modbus manual.<\/p><\/div>\r\n    <div data-faq=\"q11\"><h3>What is CALDUR&reg; and which parameters can be determined?<\/h3><p>CALDUR&reg; is the brand for manual test kits for determining water constituents. All test kits are characterized by easy handling and precise measurement point determination.<\/p><p>The range includes test kits for the following parameters, among others:<\/p><ul><li>Total hardness &amp; carbonate hardness<\/li><li>Residual hardness<\/li><li>Chlorine (free &amp; combined)<\/li><li>Iron<\/li><li>pH value<\/li><li>Phosphate, nitrate, nitrite<\/li><li>Copper, manganese, aluminium<\/li><li>Silicate, sulphite, chloride<\/li><li>and many more<\/li><\/ul><p>The complete range can be found in the <a href=\"\/en\/product-category\/water\/manual-analysis\/testsets-caldur-en\/\" target=\"_blank\">online shop<\/a>.<\/p><\/div>\r\n    <div data-faq=\"q12\"><h3>What is the difference between colorimetric, photometric and titrimetric?<\/h3><table class=\"faq-table\"><tr><th>Method<\/th><th>How it works<\/th><th>Accessories required?<\/th><\/tr><tr><td><strong>Colorimetric<\/strong><\/td><td>Color comparison with supplied color chart &ndash; quick on-site determination<\/td><td>No<\/td><\/tr><tr><td><strong>Photometric<\/strong><\/td><td>Evaluation with a photometer &ndash; higher accuracy through digital measurement<\/td><td>Yes (e.g. WINLAB Data Line)<\/td><\/tr><tr><td><strong>Titrimetric<\/strong><\/td><td>Classic drop titration &ndash; proven method for parameters such as hardness and alkalinity<\/td><td>No<\/td><\/tr><\/table><\/div>\r\n    <div data-faq=\"q13\"><h3>Which test kit is right for my application?<\/h3><p>The choice depends on the parameter to be determined and the preferred method. A simple guide:<\/p><ul><li><strong>Quick on-site check without instruments<\/strong> &rarr; colorimetric test kit<\/li><li><strong>Higher accuracy with digital results<\/strong> &rarr; photometric test kit<\/li><li><strong>Precise determination of hardness or alkalinity<\/strong> &rarr; titrimetric test kit or CALDUR Scientific<\/li><\/ul><\/div>\r\n    <div data-faq=\"q14\"><h3>What is CALDUR&reg; Scientific and what advantages does it offer?<\/h3><p>CALDUR&reg; Scientific uses <strong>syringe titration<\/strong> &ndash; an advancement of classic drop titration. Instead of counting individual drops, the reagent solution is dosed via a graduated syringe. The measured value can be read directly and <strong>continuously<\/strong> from the scale.<\/p><p><strong>Advantages at a glance:<\/strong><\/p><ul><li>Continuous reading &ndash; no counting of individual drops<\/li><li>Fast analysis in approx.&thinsp;1&thinsp;minute<\/li><li>Up to 200&thinsp;determinations per kit &ndash; cost-effective for continuous use<\/li><li>Ideal for monitoring water softening and treatment systems<\/li><\/ul><p>Available for: <strong>residual hardness<\/strong>, <strong>total hardness<\/strong>, <strong>carbonate hardness<\/strong> and <strong>p-value<\/strong>.<\/p><\/div>\r\n    <div data-faq=\"q15\"><h3>What accessories are needed for the test kits?<\/h3><ul><li><strong>Colorimetric tests:<\/strong> no additional accessories required &ndash; everything needed is included in the kit<\/li><li><strong>Photometric tests:<\/strong> a compatible photometer, e.g. the <em>WINLAB Data Line<\/em><\/li><li><strong>Titrimetric tests &amp; Scientific:<\/strong> everything needed is included in the kit<\/li><\/ul><\/div>\r\n    <div data-faq=\"q16\"><h3>Where can operating manuals and data sheets be found?<\/h3><p>All operating manuals, data sheets and product flyers are available for free download in multiple languages on the <a href=\"\/en\/download-area-2\/\" target=\"_blank\">downloads page<\/a>.<\/p><\/div>\r\n    <div data-faq=\"q17\"><h3>How can a repair be requested?<\/h3><p>A repair can be requested directly via the <a href=\"\/en\/repair-request\/\" target=\"_blank\">online repair form<\/a>. After receiving the request, technical support will respond with the next steps.<\/p><\/div>\r\n    <div data-faq=\"q18\"><h3>Who can be contacted for technical questions?<\/h3><p>Technical support is available for all questions regarding water analytics:<\/p><ul><li><strong>E-mail:<\/strong> <a href=\"mailto:support@rls-wacon.de\">support@rls-wacon.de<\/a><\/li><li><strong>Phone:<\/strong> +49&thinsp;(0)5121&thinsp;28126-24<\/li><li><strong>Availability:<\/strong> Mon&ndash;Thu 07:00&ndash;16:30, Fri 07:00&ndash;13:00 (CET)<\/li><\/ul><\/div>\r\n<\/div>\r\n\r\n<script>\r\n(function(){\r\n    var store = document.getElementById('faqStore');\r\n    var allQ  = document.querySelectorAll('.faq-q-item');\r\n    var isMobile = function(){ return window.innerWidth <= 960; };\r\n\r\n    \/\/ Mobile: Inline-Antworten vorbereiten\r\n    allQ.forEach(function(q){\r\n        var id = q.getAttribute('data-faq');\r\n        var src = store.querySelector('[data-faq=\"' + id + '\"]');\r\n        if(src){\r\n            var div = document.createElement('div');\r\n            div.className = 'faq-mobile-answer';\r\n            div.setAttribute('data-faq-mobile', id);\r\n            var clone = src.cloneNode(true);\r\n            var h3 = clone.querySelector('h3'); 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LIMES &ndash; automatic monitoring of water parameters Selection &amp; General Which device is right for my application? Which indicator is required? How does the measurement work? Which parameters can be monitored besides [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-31163","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>FAQ - RLS Wacon analytics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/rls-wacon.de\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ\" \/>\n<meta property=\"og:description\" content=\"Frequently asked questions Answers on all aspects of water analysis, from the choice of device to the test set Online Analyzers SYCON &amp; LIMES &ndash; automatic monitoring of water parameters Selection &amp; General Which device is right for my application? 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Which indicator is required? How does the measurement work? 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