{"id":40843,"date":"2026-09-10T23:48:57","date_gmt":"2026-09-10T21:48:57","guid":{"rendered":"https:\/\/rls-wacon.de\/service-support\/"},"modified":"2026-11-11T16:14:27","modified_gmt":"2026-11-11T15:14:27","slug":"servicio-y-soporte","status":"publish","type":"page","link":"https:\/\/rls-wacon.de\/es\/servicio-y-soporte\/","title":{"rendered":"Servicio y Soporte"},"content":{"rendered":"<p><!-- ====== Service & Support \u2014 Landingpage-Block (Seiteninhalt, Template: elementor_header_footer = full width) ======\n     Stand 2026-09-11 (v4) \u00b7 B2B-Ausrichtung: Zielgruppe Fachbetriebe\/Wasseraufbereiter + deren Techniker.\n     KEINE Wartungsvertr\u00e4ge. Kalibrierung \u2260 \u201eselbstkalibrieren\" (Nullprobe\/Referenzmessung, automatischer Abgleich).\n     Schulung nur dezent (Webmeeting). Viel Detailtext im Akkordeon versteckt (grid-rows-Animation, kein JS-Framework).\n     Stil an \/wasseranalytik\/: \u00fcberwiegend WEISS, EIN get\u00f6ntes Panel (Foto). CI blau #0069b3, FT rot #df0029, Lato.\n     Reparatur + Entsorgung sind zu EINER Sektion zusammengef\u00fchrt (gleicher Weg, nur Kennzeichnung anders).\n     Gemeinsame Einsende-Adresse: Schinkelstr. 11 (aus \/altgeraeteruecknahme\/) \u2014 bei Bedarf mit User abgleichen. --><\/p>\n<style>\n\/* wpautop wickelt Kommentar\/Script in leere <\/p>\n<p> (Body-Level) \u2192 weisser Balken oben + Luecke vor Footer. Entfernen. *\/\nbody.page-id-40843 > p{display:none !important;}\n.rlssvc{--blau:#0069b3;--blau-d:#004f87;--hell:#eef4fa;--rot:#df0029;--dark:#1d232b;--line:#e2e8ee;color:#39444f;line-height:1.6;font-size:17px;font-family:\"Lato\",ui-sans-serif,system-ui,sans-serif;background:#fff;margin-top:-9px;\/* schliesst den weissen Rest-Balken (Nav-Overflow) zwischen Header und Hero *\/}\n.rlssvc *{box-sizing:border-box;}\n.rlssvc .wrap{max-width:1140px;margin:0 auto;padding:0 24px;}\n.rlssvc .eye{display:inline-block;color:var(--blau);font-weight:700;font-size:14px;letter-spacing:1.8px;text-transform:uppercase;margin:0 0 12px;}\n.rlssvc h2{color:var(--dark);font-weight:800;font-size:2.1rem;margin:0 0 .4em;line-height:1.2;}\n.rlssvc h3{color:var(--dark);font-size:1.16rem;font-weight:700;margin:0 0 .35em;}\n.rlssvc p{margin:.5em 0;}\n.rlssvc section{padding:40px 0;background:#fff;}\n.rlssvc .lead{text-align:center;max-width:820px;margin:0 auto 14px;}\n\/* Hero *\/\n.rlssvc .hero{background:linear-gradient(135deg,var(--blau),var(--blau-d));color:#fff;text-align:center;padding:64px 20px 128px;position:relative;}\n.rlssvc .hero .wrap{position:relative;z-index:3;}\n.rlssvc .hero .eye{color:#b6d4ea;}\n.rlssvc .hero h1{color:#fff;font-size:2.8rem;font-weight:800;margin:0 0 .3em;line-height:1.12;}\n.rlssvc .hero p.sub{font-size:1.24rem;max-width:820px;margin:0 auto 1.5em;opacity:.96;}\n.rlssvc .herocontact{margin-top:32px;display:flex;flex-direction:column;align-items:center;gap:14px;}\n.rlssvc .cccard{display:flex;align-items:flex-start;gap:18px;text-align:left;background:rgba(255,255,255,.10);border:1px solid rgba(255,255,255,.26);border-radius:16px;padding:22px 28px;max-width:min(470px,100%);backdrop-filter:blur(2px);}\n.rlssvc .cccard .avatar{flex:0 0 60px;width:60px;height:60px;border-radius:50%;background:#fff;color:var(--blau);font-weight:800;font-size:1.32rem;display:flex;align-items:center;justify-content:center;letter-spacing:.5px;}\n.rlssvc 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.btn{display:inline-block;padding:14px 32px;border-radius:40px;font-weight:700;text-decoration:none;transition:.2s;font-size:1.02rem;border:2px solid transparent;}\n.rlssvc .btn-w{background:#fff;color:var(--blau);}\n.rlssvc .btn-w:hover{transform:translateY(-2px);box-shadow:0 8px 22px rgba(0,0,0,.22);}\n.rlssvc .btn-o{background:transparent;color:#fff;border-color:rgba(255,255,255,.85);}\n.rlssvc .btn-o:hover{background:#fff;color:var(--blau);border-color:#fff;}\n.rlssvc .btn-p{background:var(--blau);color:#fff;}\n.rlssvc .btn-p:hover{background:var(--blau-d);transform:translateY(-2px);box-shadow:0 8px 22px rgba(0,105,179,.3);}\n\/* Stat-Badges *\/\n\/* Wellen (Hero + Footer) \u2014 Basis 1:1 wie \/wasseranalytik\/ .dwave *\/\n.rlssvc .dwave{position:absolute;left:0;right:0;bottom:-1px;height:132px;line-height:0;z-index:2;pointer-events:none;}\n.rlssvc .dwave svg{position:absolute;left:0;bottom:0;width:100%;display:block;}\n.rlssvc .dwave .l-back{height:132px;transform:scaleY(-1);}\n.rlssvc .dwave .l-front{height:92px;transform:scaleY(-1) scaleX(-1);}\n.rlssvc .hero .dwave .l-back{display:none;}\n.rlssvc .hero .dwave .l-front path{fill:#fff;}\n\/* Bild-Highlight (die EINE get\u00f6nte Fl\u00e4che) *\/\n.rlssvc .band{background:var(--hell);padding-top:56px;padding-bottom:24px;}\n.rlssvc .hl{display:grid;grid-template-columns:1fr 1fr;gap:0 60px;align-items:center;}\n.rlssvc .hl .txt .eye{margin-top:0;}\n.rlssvc .hl img{width:100%;height:410px;object-fit:cover;border-radius:14px;box-shadow:0 14px 34px rgba(0,60,120,.14);display:block;}\n\/* Leistungs-Kacheln (flach, wie Kompetenzen auf \/wasseranalytik\/) *\/\n.rlssvc .kgrid{display:grid;gap:22px;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));margin-top:28px;}\n.rlssvc .ktile{background:#fff;border:.8px solid var(--line);border-radius:10px;padding:28px 24px;}\n.rlssvc .ktile svg{width:38px;height:38px;color:var(--blau);margin-bottom:14px;display:block;}\n.rlssvc .ktile p{margin:0;font-size:.97rem;color:#5a6672;}\n\/* Reparatur \u2014 verbundener Ablauf *\/\n.rlssvc .flow{display:grid;grid-template-columns:repeat(4,1fr);gap:24px;margin-top:32px;position:relative;}\n.rlssvc .flow::before{content:\"\";position:absolute;top:21px;left:12%;right:12%;height:2px;background:var(--line);z-index:0;}\n.rlssvc .fstep{position:relative;z-index:1;text-align:center;}\n.rlssvc .fstep .num{width:44px;height:44px;border-radius:50%;background:var(--blau);color:#fff;font-weight:800;font-size:1.1rem;display:flex;align-items:center;justify-content:center;margin:0 auto 16px;box-shadow:0 0 0 6px #fff;}\n.rlssvc .fstep h3{font-size:1.05rem;}\n.rlssvc .fstep p{font-size:.95rem;color:#5a6672;margin:.3em 0 0;}\n\/* Entsorgung & Altger\u00e4ter\u00fccknahme \u2014 Ablauf WAAGERECHT (wie Reparatur), Adress-Karte + Hinweis darunter *\/\n.rlssvc .flow a{color:var(--blau);font-weight:600;text-decoration:none;}\n.rlssvc .flow3{grid-template-columns:repeat(3,1fr);}\n.rlssvc .ent-after{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:26px;max-width:1140px;margin:32px auto 0;align-items:start;}\n@media(max-width:1024px) and (min-width:821px){.rlssvc .ent-after{grid-template-columns:minmax(0,1fr) minmax(0,1fr);}.rlssvc .ent-after .label{grid-column:1 \/ -1;}}\n.rlssvc .oc{background:#fff;border:.8px solid var(--line);border-radius:12px;padding:26px 28px;}\n.rlssvc .oc h3{color:var(--blau);font-size:1.1rem;margin-bottom:.35em;}\n.rlssvc .oc p{margin:.5em 0 0;color:#5a6672;font-size:.98rem;}\n.rlssvc .oc p:first-of-type{margin-top:0;}\n.rlssvc .oc a{color:var(--blau);font-weight:600;text-decoration:none;}\n.rlssvc .oc a:hover{text-decoration:underline;}\n.rlssvc .oc .moretog{margin-top:14px;background:none;border:0;padding:0;color:var(--blau);font-weight:700;font-family:inherit;font-size:.95rem;cursor:pointer;display:inline-flex;align-items:center;gap:6px;}\n.rlssvc .oc .moretog:hover{text-decoration:underline;}\n.rlssvc .oc .moretog::after{content:\"\u25be\";font-size:.8em;}\n.rlssvc .oc .moretog[aria-expanded=\"true\"]::after{content:\"\u25b4\";}\n.rlssvc .ent-after > p,.rlssvc .g2 > p{display:none;}\n.rlssvc .note{background:var(--hell);border-radius:12px;padding:20px 24px;font-size:.95rem;color:#4a5560;display:flex;flex-direction:column;justify-content:center;}\n.rlssvc .note b{color:var(--dark);}\n\/* Adress-Karte (dezent) *\/\n.rlssvc .label{background:var(--hell);border:.8px solid var(--line);border-radius:12px;padding:24px 26px;}\n.rlssvc .label .lh{font-size:.72rem;letter-spacing:1.5px;text-transform:uppercase;color:#8a97a3;font-weight:700;margin-bottom:8px;}\n.rlssvc .label .to{font-style:normal;font-size:1.02rem;line-height:1.5;color:var(--dark);}\n.rlssvc .label .mark{margin-top:14px;font-size:.92rem;color:#5a6672;}\n.rlssvc .label .mark b{color:var(--blau-d);}\n.rlssvc .label hr{border:0;border-top:1px solid var(--line);margin:16px 0;}\n.rlssvc .label .cc{font-size:.95rem;color:#4a5560;line-height:1.7;}\n.rlssvc .label .cc b{color:var(--dark);}\n.rlssvc .label .cc a{color:var(--blau);font-weight:600;text-decoration:none;}\n.rlssvc .ent-foot{text-align:center;margin-top:36px;}\n.rlssvc .ent-foot a{color:var(--blau);font-weight:700;text-decoration:none;}\n.rlssvc .ent-foot a:hover{text-decoration:underline;}\n.rlssvc .ph{background:#fff4c2;color:#7a5b00;border-radius:4px;padding:0 6px;font-size:.82em;font-weight:700;white-space:nowrap;}\n\/* Downloads \/ Kontakt *\/\n.rlssvc .g2{display:grid;gap:22px;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));}\n.rlssvc .dl{background:#fff;border:.8px solid var(--line);border-radius:10px;padding:28px 26px;}\n\/* Kachel-Hover 1:1 wie \/wasseranalytik\/ (.card:hover) *\/\n.rlssvc .ktile,.rlssvc .oc,.rlssvc .dl{transition:border-color .15s,box-shadow .15s;}\n.rlssvc .ktile:hover,.rlssvc .oc:hover,.rlssvc .dl:hover{border-color:#b7d3e8;box-shadow:0 6px 20px rgba(0,105,179,.1);}\n.rlssvc .dl svg{width:38px;height:38px;color:var(--blau);margin-bottom:12px;display:block;}\n.rlssvc .dl.ft svg{color:var(--rot);}\n.rlssvc .dl a.more{color:var(--blau);font-weight:700;text-decoration:none;display:inline-block;margin-top:8px;}\n.rlssvc .dl.ft a.more{color:var(--rot);}\n.rlssvc .dl a.more:hover{text-decoration:underline;}\n.rlssvc .kontaktrow{display:flex;gap:28px;justify-content:center;flex-wrap:wrap;margin:16px 0 22px;font-size:1.14rem;font-weight:700;}\n.rlssvc .kontaktrow a{color:var(--blau);text-decoration:none;}\n\/* Abschluss-Welle in den Footer \u2014 1:1 wie \/wasseranalytik\/ .footwave (graue Welle, l-front aus) *\/\n.rlssvc .kontakt-wave{position:relative;padding-bottom:150px;}\n.rlssvc .kontakt-wave .dwave{bottom:0;}\n.rlssvc .kontakt-wave .dwave .l-back path{fill:#ececec;}\n.rlssvc .kontakt-wave .dwave .l-front{display:none;}\n@media(max-width:820px){\n  .rlssvc .hl{grid-template-columns:1fr;gap:30px;}\n  .rlssvc .hl img{height:300px;}\n  .rlssvc .flow{grid-template-columns:1fr;gap:18px;}\n  .rlssvc .flow::before{display:none;}\n  .rlssvc .fstep{display:flex;gap:16px;text-align:left;align-items:flex-start;}\n  .rlssvc .fstep .num{margin:0;flex:0 0 44px;box-shadow:none;}\n  .rlssvc .fstep .fbody{flex:1 1 auto;min-width:0;}\n  .rlssvc .ent-after{grid-template-columns:1fr;gap:18px;}\n}\n@media(max-width:640px){.rlssvc .hero h1{font-size:2.1rem;}.rlssvc h2{font-size:1.7rem;}.rlssvc .stats .st{border-right:0;padding:8px 18px;}\n  .rlssvc .kontakt-wave{padding-bottom:90px;}.rlssvc .dwave{height:66px;}.rlssvc .dwave .l-back{height:66px;}.rlssvc .dwave .l-front{height:46px;}}\n@media(prefers-reduced-motion:reduce){.rlssvc .btn,.rlssvc .dl{transition:none;}}\n<\/style>\n<div class=\"rlssvc\">\n<p>  <!-- HERO --><\/p>\n<div class=\"hero\">\n<div class=\"wrap\">\n      <span class=\"eye\">\u2014 Servicio y Soporte<\/span><\/p>\n<h1>Estamos a su lado<\/h1>\n<p class=\"sub\">\u00bfTiene preguntas, problemas o sugerencias sobre nuestros productos? A pesar de toda nuestra calidad y esmero, puede surgir alg\u00fan inconveniente: dir\u00edjase a nuestro soporte t\u00e9cnico. Con mucho gusto le ayudaremos en cualquier consulta con nuestros conocimientos especializados.<\/p>\n<div class=\"btns\">\n        <a class=\"btn btn-w\" href=\"https:\/\/rls-wacon.de\/es\/contacta-con-nosotros\/\">Contactar con soporte<\/a><br \/>\n        <a class=\"btn btn-o\" href=\"#downloads\">Ir a las descargas<\/a>\n      <\/div>\n<div class=\"herocontact\">\n        <span class=\"cc-heading\">Su persona de contacto directa<\/span><\/p>\n<div class=\"cccard\">\n<div class=\"avatar\">SR<\/div>\n<div class=\"info\">\n            <span class=\"nm\">Stefano Russo<\/span><br \/>\n            <span class=\"role\">Soporte t\u00e9cnico<\/span><br \/>\n            <a class=\"ln\" href=\"tel:+4951212812624\">\u260e +49 (0) 5121 \u2013 28 126 \u2013 24<\/a><br \/>\n            <a class=\"ln\" href=\"mailto:stefano.russo@rls-wacon.de\">\u2709 stefano.russo@rls-wacon.de<\/a>\n          <\/div>\n<\/p><\/div>\n<div class=\"genline\">o en general: <a href=\"tel:+4951212812600\">\u260e +49 (0) 5121 \u2013 28 126 \u2013 0<\/a> \u00b7 <a href=\"mailto:support@rls-wacon.de\">\u2709 support@rls-wacon.de<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"dwave\" aria-hidden=\"true\">\n      <svg class=\"l-back\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg><br \/>\n      <svg class=\"l-front\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- BILD-HIGHLIGHT --><\/p>\n<section class=\"band\">\n<div class=\"wrap\">\n<div class=\"hl\">\n<div class=\"txt\">\n          <span class=\"eye\">\u2014 Para empresas especializadas y t\u00e9cnicos<\/span><\/p>\n<h2>Su l\u00ednea directa con el fabricante<\/h2>\n<p>Nuestros equipos y reactivos se utilizan sobre todo en empresas de tratamiento de agua y empresas especializadas que se encargan de la instalaci\u00f3n, el mantenimiento y el servicio para sus clientes. Si en alg\u00fan momento un t\u00e9cnico no avanza, el camino hasta nosotros es corto: hablar\u00e1 directamente con el fabricante en Hildesheim y recibir\u00e1 asesoramiento, reparaci\u00f3n y piezas originales de un \u00fanico proveedor.<\/p>\n<div class=\"btns\" style=\"justify-content:flex-start;margin-top:22px\"><a class=\"btn btn-p\" href=\"https:\/\/rls-wacon.de\/es\/contacta-con-nosotros\/\">Contactar con soporte<\/a><\/div>\n<\/p><\/div>\n<div class=\"img\">\n          <img src=\"https:\/\/rls-wacon.de\/wp-content\/uploads\/2025\/03\/Produktion-4.jpg\" alt=\"T\u00e9cnico de RLS Wacon soldando componentes a mano: reparaci\u00f3n y puesta a punto en la f\u00e1brica de Hildesheim\" loading=\"lazy\" decoding=\"async\">\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- LEISTUNGEN --><\/p>\n<section>\n<div class=\"wrap\">\n<div class=\"lead\"><span class=\"eye\">\u2014 Nuestros servicios<\/span><\/p>\n<h2>C\u00f3mo le ayudamos<\/h2>\n<\/div>\n<div class=\"kgrid\">\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M10 30v-6a14 14 0 0 1 28 0v6\"\/><rect x=\"6\" y=\"28\" width=\"8\" height=\"12\" rx=\"3\"\/><rect x=\"34\" y=\"28\" width=\"8\" height=\"12\" rx=\"3\"\/><path d=\"M38 40a6 6 0 0 1-6 5h-4\" stroke-linecap=\"round\"\/><\/svg><\/p>\n<h3>Soporte t\u00e9cnico<\/h3>\n<p>L\u00ednea directa con el fabricante cuando sus t\u00e9cnicos no avanzan en el funcionamiento o la localizaci\u00f3n de aver\u00edas: por tel\u00e9fono, por correo electr\u00f3nico o por videoconferencia.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M29 12a6 6 0 0 0-8 8L10 31l7 7 11-11a6 6 0 0 0 8-8l-5 5-4-4z\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Reparaci\u00f3n y puesta a punto<\/h3>\n<p>Reparaci\u00f3n profesional con piezas originales en nuestra f\u00e1brica de Hildesheim, incluida una prueba de funcionamiento antes de la devoluci\u00f3n.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M24 6 40 15v18L24 42 8 33V15z\" stroke-linejoin=\"round\"\/><path d=\"M8 15l16 9 16-9M24 24v18\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Repuestos y reactivos<\/h3>\n<p>Repuestos originales y piezas de desgaste, reactivos y accesorios: con un ajuste exacto y, por lo general, disponibles a largo plazo.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><rect x=\"7\" y=\"11\" width=\"34\" height=\"22\" rx=\"3\"\/><path d=\"M18 40h12M24 33v7\" stroke-linecap=\"round\"\/><path d=\"M20 18l7 4-7 4z\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Formaci\u00f3n por videoconferencia<\/h3>\n<p>Para nuevos clientes, mostramos el manejo, el mantenimiento y la limpieza en directo por videoconferencia, si lo desean, sin necesidad de desplazarse.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M12 20h24l-3 18a2 2 0 0 1-2 2H17a2 2 0 0 1-2-2z\" stroke-linejoin=\"round\"\/><path d=\"M18 20l6-12 6 12M21 27v6M27 27v6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Recogida de equipos usados<\/h3>\n<p>Como fabricante, recogemos los equipos al final de su vida \u00fatil y los destinamos a un reciclaje adecuado conforme a la ElektroG.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><circle cx=\"21\" cy=\"21\" r=\"12\"\/><path d=\"M30 30l9 9\" stroke-linecap=\"round\"\/><path d=\"M21 15v12M15 21h12\" stroke-linecap=\"round\"\/><\/svg><\/p>\n<h3>Asesoramiento de aplicaci\u00f3n<\/h3>\n<p>\u00bfQu\u00e9 m\u00e9todo, qu\u00e9 reactivo, qu\u00e9 equipo para su agua? Le ayudamos en la selecci\u00f3n y con sus dudas de medici\u00f3n.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- REPARATUR \u2014 verbundener Ablauf --><br \/>\n  <!-- GER\u00c4T EINSENDEN: REPARATUR ODER ENTSORGUNG (zusammengef\u00fchrt) --><\/p>\n<section id=\"einsenden\">\n<div class=\"wrap\">\n<div class=\"lead\"><span class=\"eye\">\u2014 Reparaci\u00f3n y eliminaci\u00f3n de equipos usados<\/span><\/p>\n<h2>Enviar un equipo: as\u00ed de sencillo<\/h2>\n<p>Ya sea para reparaci\u00f3n o para eliminaci\u00f3n de equipos usados, el procedimiento es el mismo: solo cambia la identificaci\u00f3n del paquete.<\/p>\n<\/div>\n<div class=\"flow flow3\">\n<div class=\"fstep\">\n<div class=\"num\">1<\/div>\n<div class=\"fbody\">\n<h3>Av\u00edsenos con antelaci\u00f3n<\/h3>\n<p>Ll\u00e1menos al <a href=\"tel:+4951212812624\">+49 (0) 5121 28 126 24<\/a> o escr\u00edbanos a <a href=\"mailto:support@rls-wacon.de\">support@rls-wacon.de<\/a> \u2013 indicando el n\u00famero de serie y una breve descripci\u00f3n.<\/p>\n<\/div>\n<\/div>\n<div class=\"fstep\">\n<div class=\"num\">2<\/div>\n<div class=\"fbody\">\n<h3>Limpiar y embalar<\/h3>\n<p>Limpie el equipo y elimine los reactivos de los tubos, las bombas y las c\u00e1maras de medici\u00f3n. En caso de eliminaci\u00f3n, retire adem\u00e1s la bater\u00eda (CR2032) y la tarjeta SD. Utilice, si es posible, el embalaje original.<\/p>\n<\/div>\n<\/div>\n<div class=\"fstep\">\n<div class=\"num\">3<\/div>\n<div class=\"fbody\">\n<h3>Rotular y enviar<\/h3>\n<p>Rotule el paquete con <b>\u00abZUR REPARATUR\u00bb (para reparaci\u00f3n)<\/b> o <b>\u00abZUR ENTSORGUNG\u00bb (para eliminaci\u00f3n)<\/b> y env\u00edelo a nuestra direcci\u00f3n.<\/p>\n<\/div>\n<\/div><\/div>\n<div class=\"ent-after\">\n<div class=\"oc\">\n<h3>En caso de reparaci\u00f3n<\/h3>\n<p>Revisamos el equipo y nos ponemos en contacto con usted; en el caso de reparaciones con coste, con un presupuesto transparente. Tras su aprobaci\u00f3n, reparamos el equipo y se lo devolvemos.<\/p>\n<div class=\"more\" hidden>\n<p>Dentro del per\u00edodo de garant\u00eda, la reparaci\u00f3n suele ser gratuita. Fuera de \u00e9l, recibir\u00e1 previamente un presupuesto: solo reparamos tras su aprobaci\u00f3n.<\/p>\n<p>Utilizamos exclusivamente piezas originales y comprobamos el correcto funcionamiento de cada equipo antes de devolverlo.<\/p>\n<\/p><\/div>\n<p>          <button type=\"button\" class=\"moretog\" aria-expanded=\"false\">mostrar m\u00e1s<\/button>\n        <\/div>\n<div class=\"oc\">\n<h3>En caso de eliminaci\u00f3n<\/h3>\n<p>Destinamos su analizador fuera de uso a un reciclaje adecuado y respetuoso con el medio ambiente conforme a la ElektroG&nbsp;\/&nbsp;WEEE.<\/p>\n<div class=\"more\" hidden>\n<p>Los aparatos el\u00e9ctricos no deben desecharse con los residuos dom\u00e9sticos (s\u00edmbolo del contenedor de basura tachado). La obligaci\u00f3n del fabricante se aplica a los equipos de uso profesional comercializados despu\u00e9s del 13.08.2005 (Directivas UE 2002\/96\/EC &amp; 2008\/12\/EG).<\/p>\n<p><b>Antes del env\u00edo:<\/b> Elimine los reactivos de los tubos, las bombas y las c\u00e1maras de medici\u00f3n. Retire la bater\u00eda de respaldo (CR2032) y, por motivos de protecci\u00f3n de datos, la tarjeta SD; deseche la bater\u00eda por separado.<\/p>\n<p>En caso de reclamaci\u00f3n de garant\u00eda, recibir\u00e1 una etiqueta de devoluci\u00f3n gratuita.<\/p>\n<p><a href=\"https:\/\/rls-wacon.de\/es\/eliminacion-y-recogida-de-electrodomesticos-viejos\/\">Todos los detalles y avisos legales \u2192<\/a><\/p>\n<\/p><\/div>\n<p>          <button type=\"button\" class=\"moretog\" aria-expanded=\"false\">mostrar m\u00e1s<\/button>\n        <\/div>\n<div class=\"label\">\n<div class=\"lh\">Env\u00edo a<\/div>\n<address class=\"to\">RLS Wacon analytics GmbH<br \/>Schinkelstr. 11<br \/>31137 Hildesheim<\/address>\n<div class=\"mark\">Identificaci\u00f3n: <b>\u00abZUR REPARATUR\u00bb (para reparaci\u00f3n)<\/b> o <b>\u00abZUR ENTSORGUNG\u00bb (para eliminaci\u00f3n)<\/b><\/div>\n<hr>\n<div class=\"cc\"><b>Aviso previo<\/b><br \/><a href=\"tel:+4951212812624\">+49 (0) 5121 28 126 24<\/a><br \/><a href=\"mailto:support@rls-wacon.de\">support@rls-wacon.de<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- DOWNLOADS --><\/p>\n<section id=\"downloads\">\n<div class=\"wrap\">\n<div class=\"lead\"><span class=\"eye\">\u2014 Descargas<\/span><\/p>\n<h2>Fichas t\u00e9cnicas y documentaci\u00f3n<\/h2>\n<p>Manuales, fichas t\u00e9cnicas, v\u00eddeos y software para sus productos.<\/p>\n<\/div>\n<div class=\"g2\">\n<div class=\"dl\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M24 6s12 13 12 21a12 12 0 0 1-24 0C12 19 24 6 24 6z\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>An\u00e1lisis de agua \/ CALDUR\u00ae<\/h3>\n<p>Fichas t\u00e9cnicas, manuales y fichas de datos de seguridad de SYCON, LIMES, kits de an\u00e1lisis e indicadores.<\/p>\n<p><a class=\"more\" href=\"https:\/\/rls-wacon.de\/es\/area-de-descargas-2\/\">Ir a las descargas \u2192<\/a><\/div>\n<div class=\"dl ft\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M8 40l13-13h7L40 14\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M30 14h10v10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Tecnolog\u00eda de escaleras mec\u00e1nicas<\/h3>\n<p>Fichas t\u00e9cnicas y manuales de cortinas fotoel\u00e9ctricas, sensores, sem\u00e1foros e iluminaci\u00f3n.<\/p>\n<p><a class=\"more\" href=\"https:\/\/rls-wacon.de\/es\/area-de-descargas\/\">Ir a las descargas de escaleras mec\u00e1nicas \u2192<\/a><\/div>\n<div class=\"dl\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><rect x=\"6\" y=\"10\" width=\"36\" height=\"26\" rx=\"3\"\/><path d=\"M21 18l8 5-8 5z\" stroke-linejoin=\"round\"\/><path d=\"M16 42h16\" stroke-linecap=\"round\"\/><\/svg><\/p>\n<h3>V\u00eddeos de instrucciones<\/h3>\n<p>SYCON Clean: limpie paso a paso la c\u00e1mara de medici\u00f3n de su analizador SYCON, en alem\u00e1n e ingl\u00e9s.<\/p>\n<p><a class=\"more\" href=\"https:\/\/rls-wacon.de\/en\/sycon-clean-video\/\">Ver v\u00eddeo \u2192<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- KONTAKT (+ Abschluss-Welle in den Footer) --><\/p>\n<section class=\"kontakt-wave\">\n<div class=\"wrap lead\">\n      <span class=\"eye\">\u2014 Contacto<\/span><\/p>\n<h2>Le ayudamos<\/h2>\n<p>\u00bfEs usted una empresa especializada o un t\u00e9cnico con una pregunta sobre un equipo, un reactivo o una reparaci\u00f3n? P\u00f3ngase en contacto con nosotros: respondemos en d\u00edas laborables lo antes posible.<\/p>\n<div class=\"kontaktrow\">\n        <a href=\"tel:+4951212812600\">\u260e +49 (0) 5121 \u2013 28 126 \u2013 0<\/a><br \/>\n        <a href=\"mailto:support@rls-wacon.de\">\u2709 support@rls-wacon.de<\/a>\n      <\/div>\n<div class=\"btns\">\n        <a class=\"btn btn-o\" style=\"border-color:var(--blau);color:var(--blau)\" href=\"https:\/\/rls-wacon.de\/es\/preguntas-frecuentes\/\">Ir a las preguntas frecuentes<\/a><br \/>\n        <a class=\"btn btn-p\" href=\"https:\/\/rls-wacon.de\/es\/contacta-con-nosotros\/\">Enviar una solicitud de soporte<\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"dwave\" aria-hidden=\"true\">\n      <svg class=\"l-back\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg><br \/>\n      <svg class=\"l-front\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg>\n    <\/div>\n<\/section>\n<\/div>\n<p><script>(function(){\n  var svc=document.querySelector('.rlssvc'); if(!svc) return;\n  svc.addEventListener('click',function(e){\n    var b=e.target.closest('.moretog'); if(!b) return;\n    var card=b.closest('.oc'), more=card&&card.querySelector('.more'); if(!more) return;\n    var open=!more.hidden; more.hidden=open;\n    b.setAttribute('aria-expanded', String(!open));\n    b.firstChild.nodeValue = open ? 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Contactar con soporte Ir a las descargas Su persona de [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_yoast_wpseo_title":"Servicio y Soporte \u2013 Reparaci\u00f3n, repuestos y soporte t\u00e9cnico | RLS Wacon","_yoast_wpseo_metadesc":"Soporte t\u00e9cnico, reparaci\u00f3n, repuestos y recogida de equipos usados para SYCON, LIMES y CALDUR\u00ae, directamente del fabricante en Hildesheim.","_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_opengraph-image-id":"","footnotes":""},"class_list":["post-40843","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ 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