{"id":40840,"date":"2026-09-10T23:48:57","date_gmt":"2026-09-10T21:48:57","guid":{"rendered":"https:\/\/rls-wacon.de\/service-support\/"},"modified":"2026-11-11T16:12:03","modified_gmt":"2026-11-11T15:12:03","slug":"service-et-assistance","status":"publish","type":"page","link":"https:\/\/rls-wacon.de\/fr\/service-et-assistance\/","title":{"rendered":"Service &#038; Support"},"content":{"rendered":"<p><!-- ====== Service & Support \u2014 Landingpage-Block (Seiteninhalt, Template: elementor_header_footer = full width) ======\n     Stand 2026-09-11 (v4) \u00b7 B2B-Ausrichtung: Zielgruppe Fachbetriebe\/Wasseraufbereiter + deren Techniker.\n     KEINE Wartungsvertr\u00e4ge. Kalibrierung \u2260 \u201eselbstkalibrieren\" (Nullprobe\/Referenzmessung, automatischer Abgleich).\n     Schulung nur dezent (Webmeeting). Viel Detailtext im Akkordeon versteckt (grid-rows-Animation, kein JS-Framework).\n     Stil an \/wasseranalytik\/: \u00fcberwiegend WEISS, EIN get\u00f6ntes Panel (Foto). CI blau #0069b3, FT rot #df0029, Lato.\n     Reparatur + Entsorgung sind zu EINER Sektion zusammengef\u00fchrt (gleicher Weg, nur Kennzeichnung anders).\n     Gemeinsame Einsende-Adresse: Schinkelstr. 11 (aus \/altgeraeteruecknahme\/) \u2014 bei Bedarf mit User abgleichen. --><\/p>\n<style>\n\/* wpautop wickelt Kommentar\/Script in leere <\/p>\n<p> (Body-Level) \u2192 weisser Balken oben + Luecke vor Footer. Entfernen. *\/\nbody.page-id-40840 > p{display:none !important;}\n.rlssvc{--blau:#0069b3;--blau-d:#004f87;--hell:#eef4fa;--rot:#df0029;--dark:#1d232b;--line:#e2e8ee;color:#39444f;line-height:1.6;font-size:17px;font-family:\"Lato\",ui-sans-serif,system-ui,sans-serif;background:#fff;margin-top:-9px;\/* schliesst den weissen Rest-Balken (Nav-Overflow) zwischen Header und Hero *\/}\n.rlssvc *{box-sizing:border-box;}\n.rlssvc .wrap{max-width:1140px;margin:0 auto;padding:0 24px;}\n.rlssvc .eye{display:inline-block;color:var(--blau);font-weight:700;font-size:14px;letter-spacing:1.8px;text-transform:uppercase;margin:0 0 12px;}\n.rlssvc h2{color:var(--dark);font-weight:800;font-size:2.1rem;margin:0 0 .4em;line-height:1.2;}\n.rlssvc h3{color:var(--dark);font-size:1.16rem;font-weight:700;margin:0 0 .35em;}\n.rlssvc p{margin:.5em 0;}\n.rlssvc section{padding:40px 0;background:#fff;}\n.rlssvc .lead{text-align:center;max-width:820px;margin:0 auto 14px;}\n\/* Hero *\/\n.rlssvc .hero{background:linear-gradient(135deg,var(--blau),var(--blau-d));color:#fff;text-align:center;padding:64px 20px 128px;position:relative;}\n.rlssvc .hero .wrap{position:relative;z-index:3;}\n.rlssvc .hero .eye{color:#b6d4ea;}\n.rlssvc .hero h1{color:#fff;font-size:2.8rem;font-weight:800;margin:0 0 .3em;line-height:1.12;}\n.rlssvc .hero p.sub{font-size:1.24rem;max-width:820px;margin:0 auto 1.5em;opacity:.96;}\n.rlssvc .herocontact{margin-top:32px;display:flex;flex-direction:column;align-items:center;gap:14px;}\n.rlssvc .cccard{display:flex;align-items:flex-start;gap:18px;text-align:left;background:rgba(255,255,255,.10);border:1px solid rgba(255,255,255,.26);border-radius:16px;padding:22px 28px;max-width:min(470px,100%);backdrop-filter:blur(2px);}\n.rlssvc .cccard .avatar{flex:0 0 60px;width:60px;height:60px;border-radius:50%;background:#fff;color:var(--blau);font-weight:800;font-size:1.32rem;display:flex;align-items:center;justify-content:center;letter-spacing:.5px;}\n.rlssvc .cc-heading{font-size:.72rem;letter-spacing:1.6px;text-transform:uppercase;color:#b6d4ea;font-weight:700;}\n.rlssvc .cccard .info{display:flex;flex-direction:column;gap:1px;min-width:0;}\n.rlssvc .cccard .nm{font-size:1.16rem;font-weight:800;color:#fff;line-height:1.15;}\n.rlssvc .cccard .role{font-size:.9rem;color:#dbe9f5;margin-bottom:6px;}\n.rlssvc .cccard .ln{color:#fff;text-decoration:none;font-weight:700;font-size:.98rem;line-height:1.5;white-space:nowrap;}\n.rlssvc .cccard .ln:hover{text-decoration:underline;}\n.rlssvc .genline{font-size:.92rem;color:#cfe0ee;}\n.rlssvc .genline a{color:#fff;font-weight:700;text-decoration:none;}\n.rlssvc .genline a:hover{text-decoration:underline;}\n@media(max-width:480px){.rlssvc .cccard{flex-direction:column;text-align:center;gap:12px;padding:22px 20px;}.rlssvc .cccard .info{align-items:center;}.rlssvc .cccard .ln{white-space:normal;}}\n.rlssvc .btns{display:flex;gap:14px;justify-content:center;flex-wrap:wrap;}\n.rlssvc .btn{display:inline-block;padding:14px 32px;border-radius:40px;font-weight:700;text-decoration:none;transition:.2s;font-size:1.02rem;border:2px solid transparent;}\n.rlssvc .btn-w{background:#fff;color:var(--blau);}\n.rlssvc .btn-w:hover{transform:translateY(-2px);box-shadow:0 8px 22px rgba(0,0,0,.22);}\n.rlssvc .btn-o{background:transparent;color:#fff;border-color:rgba(255,255,255,.85);}\n.rlssvc .btn-o:hover{background:#fff;color:var(--blau);border-color:#fff;}\n.rlssvc .btn-p{background:var(--blau);color:#fff;}\n.rlssvc .btn-p:hover{background:var(--blau-d);transform:translateY(-2px);box-shadow:0 8px 22px rgba(0,105,179,.3);}\n\/* Stat-Badges *\/\n\/* Wellen (Hero + Footer) \u2014 Basis 1:1 wie \/wasseranalytik\/ .dwave *\/\n.rlssvc .dwave{position:absolute;left:0;right:0;bottom:-1px;height:132px;line-height:0;z-index:2;pointer-events:none;}\n.rlssvc .dwave svg{position:absolute;left:0;bottom:0;width:100%;display:block;}\n.rlssvc .dwave .l-back{height:132px;transform:scaleY(-1);}\n.rlssvc .dwave .l-front{height:92px;transform:scaleY(-1) scaleX(-1);}\n.rlssvc .hero .dwave .l-back{display:none;}\n.rlssvc .hero .dwave .l-front path{fill:#fff;}\n\/* Bild-Highlight (die EINE get\u00f6nte Fl\u00e4che) *\/\n.rlssvc .band{background:var(--hell);padding-top:56px;padding-bottom:24px;}\n.rlssvc .hl{display:grid;grid-template-columns:1fr 1fr;gap:0 60px;align-items:center;}\n.rlssvc .hl .txt .eye{margin-top:0;}\n.rlssvc .hl img{width:100%;height:410px;object-fit:cover;border-radius:14px;box-shadow:0 14px 34px rgba(0,60,120,.14);display:block;}\n\/* Leistungs-Kacheln (flach, wie Kompetenzen auf \/wasseranalytik\/) *\/\n.rlssvc .kgrid{display:grid;gap:22px;grid-template-columns:repeat(auto-fit,minmax(300px,1fr));margin-top:28px;}\n.rlssvc .ktile{background:#fff;border:.8px solid var(--line);border-radius:10px;padding:28px 24px;}\n.rlssvc .ktile svg{width:38px;height:38px;color:var(--blau);margin-bottom:14px;display:block;}\n.rlssvc .ktile p{margin:0;font-size:.97rem;color:#5a6672;}\n\/* Reparatur \u2014 verbundener Ablauf *\/\n.rlssvc .flow{display:grid;grid-template-columns:repeat(4,1fr);gap:24px;margin-top:32px;position:relative;}\n.rlssvc .flow::before{content:\"\";position:absolute;top:21px;left:12%;right:12%;height:2px;background:var(--line);z-index:0;}\n.rlssvc .fstep{position:relative;z-index:1;text-align:center;}\n.rlssvc .fstep .num{width:44px;height:44px;border-radius:50%;background:var(--blau);color:#fff;font-weight:800;font-size:1.1rem;display:flex;align-items:center;justify-content:center;margin:0 auto 16px;box-shadow:0 0 0 6px #fff;}\n.rlssvc .fstep h3{font-size:1.05rem;}\n.rlssvc .fstep p{font-size:.95rem;color:#5a6672;margin:.3em 0 0;}\n\/* Entsorgung & Altger\u00e4ter\u00fccknahme \u2014 Ablauf WAAGERECHT (wie Reparatur), Adress-Karte + Hinweis darunter *\/\n.rlssvc .flow a{color:var(--blau);font-weight:600;text-decoration:none;}\n.rlssvc .flow3{grid-template-columns:repeat(3,1fr);}\n.rlssvc .ent-after{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:26px;max-width:1140px;margin:32px auto 0;align-items:start;}\n@media(max-width:1024px) and (min-width:821px){.rlssvc .ent-after{grid-template-columns:minmax(0,1fr) minmax(0,1fr);}.rlssvc .ent-after .label{grid-column:1 \/ -1;}}\n.rlssvc .oc{background:#fff;border:.8px solid var(--line);border-radius:12px;padding:26px 28px;}\n.rlssvc .oc h3{color:var(--blau);font-size:1.1rem;margin-bottom:.35em;}\n.rlssvc .oc p{margin:.5em 0 0;color:#5a6672;font-size:.98rem;}\n.rlssvc .oc p:first-of-type{margin-top:0;}\n.rlssvc .oc a{color:var(--blau);font-weight:600;text-decoration:none;}\n.rlssvc .oc a:hover{text-decoration:underline;}\n.rlssvc .oc .moretog{margin-top:14px;background:none;border:0;padding:0;color:var(--blau);font-weight:700;font-family:inherit;font-size:.95rem;cursor:pointer;display:inline-flex;align-items:center;gap:6px;}\n.rlssvc .oc .moretog:hover{text-decoration:underline;}\n.rlssvc .oc .moretog::after{content:\"\u25be\";font-size:.8em;}\n.rlssvc .oc .moretog[aria-expanded=\"true\"]::after{content:\"\u25b4\";}\n.rlssvc .ent-after > p,.rlssvc .g2 > p{display:none;}\n.rlssvc .note{background:var(--hell);border-radius:12px;padding:20px 24px;font-size:.95rem;color:#4a5560;display:flex;flex-direction:column;justify-content:center;}\n.rlssvc .note b{color:var(--dark);}\n\/* Adress-Karte (dezent) *\/\n.rlssvc .label{background:var(--hell);border:.8px solid var(--line);border-radius:12px;padding:24px 26px;}\n.rlssvc .label .lh{font-size:.72rem;letter-spacing:1.5px;text-transform:uppercase;color:#8a97a3;font-weight:700;margin-bottom:8px;}\n.rlssvc .label .to{font-style:normal;font-size:1.02rem;line-height:1.5;color:var(--dark);}\n.rlssvc .label .mark{margin-top:14px;font-size:.92rem;color:#5a6672;}\n.rlssvc .label .mark b{color:var(--blau-d);}\n.rlssvc .label hr{border:0;border-top:1px solid var(--line);margin:16px 0;}\n.rlssvc .label .cc{font-size:.95rem;color:#4a5560;line-height:1.7;}\n.rlssvc .label .cc b{color:var(--dark);}\n.rlssvc .label .cc a{color:var(--blau);font-weight:600;text-decoration:none;}\n.rlssvc .ent-foot{text-align:center;margin-top:36px;}\n.rlssvc .ent-foot a{color:var(--blau);font-weight:700;text-decoration:none;}\n.rlssvc .ent-foot a:hover{text-decoration:underline;}\n.rlssvc .ph{background:#fff4c2;color:#7a5b00;border-radius:4px;padding:0 6px;font-size:.82em;font-weight:700;white-space:nowrap;}\n\/* Downloads \/ Kontakt *\/\n.rlssvc .g2{display:grid;gap:22px;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));}\n.rlssvc .dl{background:#fff;border:.8px solid var(--line);border-radius:10px;padding:28px 26px;}\n\/* Kachel-Hover 1:1 wie \/wasseranalytik\/ (.card:hover) *\/\n.rlssvc .ktile,.rlssvc .oc,.rlssvc .dl{transition:border-color .15s,box-shadow .15s;}\n.rlssvc .ktile:hover,.rlssvc .oc:hover,.rlssvc .dl:hover{border-color:#b7d3e8;box-shadow:0 6px 20px rgba(0,105,179,.1);}\n.rlssvc .dl svg{width:38px;height:38px;color:var(--blau);margin-bottom:12px;display:block;}\n.rlssvc .dl.ft svg{color:var(--rot);}\n.rlssvc .dl a.more{color:var(--blau);font-weight:700;text-decoration:none;display:inline-block;margin-top:8px;}\n.rlssvc .dl.ft a.more{color:var(--rot);}\n.rlssvc .dl a.more:hover{text-decoration:underline;}\n.rlssvc .kontaktrow{display:flex;gap:28px;justify-content:center;flex-wrap:wrap;margin:16px 0 22px;font-size:1.14rem;font-weight:700;}\n.rlssvc .kontaktrow a{color:var(--blau);text-decoration:none;}\n\/* Abschluss-Welle in den Footer \u2014 1:1 wie \/wasseranalytik\/ .footwave (graue Welle, l-front aus) *\/\n.rlssvc .kontakt-wave{position:relative;padding-bottom:150px;}\n.rlssvc .kontakt-wave .dwave{bottom:0;}\n.rlssvc .kontakt-wave .dwave .l-back path{fill:#ececec;}\n.rlssvc .kontakt-wave .dwave .l-front{display:none;}\n@media(max-width:820px){\n  .rlssvc .hl{grid-template-columns:1fr;gap:30px;}\n  .rlssvc .hl img{height:300px;}\n  .rlssvc .flow{grid-template-columns:1fr;gap:18px;}\n  .rlssvc .flow::before{display:none;}\n  .rlssvc .fstep{display:flex;gap:16px;text-align:left;align-items:flex-start;}\n  .rlssvc .fstep .num{margin:0;flex:0 0 44px;box-shadow:none;}\n  .rlssvc .fstep .fbody{flex:1 1 auto;min-width:0;}\n  .rlssvc .ent-after{grid-template-columns:1fr;gap:18px;}\n}\n@media(max-width:640px){.rlssvc .hero h1{font-size:2.1rem;}.rlssvc h2{font-size:1.7rem;}.rlssvc .stats .st{border-right:0;padding:8px 18px;}\n  .rlssvc .kontakt-wave{padding-bottom:90px;}.rlssvc .dwave{height:66px;}.rlssvc .dwave .l-back{height:66px;}.rlssvc .dwave .l-front{height:46px;}}\n@media(prefers-reduced-motion:reduce){.rlssvc .btn,.rlssvc .dl{transition:none;}}\n<\/style>\n<div class=\"rlssvc\">\n<p>  <!-- HERO --><\/p>\n<div class=\"hero\">\n<div class=\"wrap\">\n      <span class=\"eye\">\u2014 Service &amp; Support<\/span><\/p>\n<h1>Nous sommes \u00e0 vos c\u00f4t\u00e9s<\/h1>\n<p class=\"sub\">Vous avez des questions, des probl\u00e8mes ou des suggestions concernant nos produits ? Malgr\u00e9 tout notre soin et notre exigence de qualit\u00e9, un souci peut survenir \u2013 adressez-vous \u00e0 notre support technique. Nous vous aidons volontiers pour toute demande gr\u00e2ce \u00e0 notre expertise.<\/p>\n<div class=\"btns\">\n        <a class=\"btn btn-w\" href=\"https:\/\/rls-wacon.de\/fr\/contact\/\">Contacter le support<\/a><br \/>\n        <a class=\"btn btn-o\" href=\"#downloads\">Vers les t\u00e9l\u00e9chargements<\/a>\n      <\/div>\n<div class=\"herocontact\">\n        <span class=\"cc-heading\">Votre interlocuteur direct<\/span><\/p>\n<div class=\"cccard\">\n<div class=\"avatar\">SR<\/div>\n<div class=\"info\">\n            <span class=\"nm\">Stefano Russo<\/span><br \/>\n            <span class=\"role\">Support technique<\/span><br \/>\n            <a class=\"ln\" href=\"tel:+4951212812624\">\u260e +49 (0) 5121 \u2013 28 126 \u2013 24<\/a><br \/>\n            <a class=\"ln\" href=\"mailto:stefano.russo@rls-wacon.de\">\u2709 stefano.russo@rls-wacon.de<\/a>\n          <\/div>\n<\/p><\/div>\n<div class=\"genline\">ou en g\u00e9n\u00e9ral : <a href=\"tel:+4951212812600\">\u260e +49 (0) 5121 \u2013 28 126 \u2013 0<\/a> \u00b7 <a href=\"mailto:support@rls-wacon.de\">\u2709 support@rls-wacon.de<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<div class=\"dwave\" aria-hidden=\"true\">\n      <svg class=\"l-back\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg><br \/>\n      <svg class=\"l-front\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg>\n    <\/div>\n<\/p><\/div>\n<p>  <!-- BILD-HIGHLIGHT --><\/p>\n<section class=\"band\">\n<div class=\"wrap\">\n<div class=\"hl\">\n<div class=\"txt\">\n          <span class=\"eye\">\u2014 Pour entreprises sp\u00e9cialis\u00e9es &amp; techniciens<\/span><\/p>\n<h2>Votre ligne directe avec le fabricant<\/h2>\n<p>Nos appareils et r\u00e9actifs sont surtout utilis\u00e9s par des sp\u00e9cialistes du traitement de l\u2019eau et des entreprises sp\u00e9cialis\u00e9es qui assurent l\u2019installation, l\u2019entretien et le service chez leurs clients. Si un technicien se trouve bloqu\u00e9, le chemin vers nous est court : vous parlez directement avec le fabricant \u00e0 Hildesheim \u2013 et obtenez conseil, r\u00e9paration et pi\u00e8ces d\u2019origine aupr\u00e8s d\u2019un seul interlocuteur.<\/p>\n<div class=\"btns\" style=\"justify-content:flex-start;margin-top:22px\"><a class=\"btn btn-p\" href=\"https:\/\/rls-wacon.de\/fr\/contact\/\">Contacter le support<\/a><\/div>\n<\/p><\/div>\n<div class=\"img\">\n          <img src=\"https:\/\/rls-wacon.de\/wp-content\/uploads\/2025\/03\/Produktion-4.jpg\" alt=\"Technicien RLS Wacon soudant des composants \u00e0 la main \u2013 r\u00e9paration et remise en \u00e9tat dans l\u2019usine de Hildesheim\" loading=\"lazy\" decoding=\"async\">\n        <\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- LEISTUNGEN --><\/p>\n<section>\n<div class=\"wrap\">\n<div class=\"lead\"><span class=\"eye\">\u2014 Nos prestations<\/span><\/p>\n<h2>Comment nous vous accompagnons<\/h2>\n<\/div>\n<div class=\"kgrid\">\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M10 30v-6a14 14 0 0 1 28 0v6\"\/><rect x=\"6\" y=\"28\" width=\"8\" height=\"12\" rx=\"3\"\/><rect x=\"34\" y=\"28\" width=\"8\" height=\"12\" rx=\"3\"\/><path d=\"M38 40a6 6 0 0 1-6 5h-4\" stroke-linecap=\"round\"\/><\/svg><\/p>\n<h3>Support technique<\/h3>\n<p>Une ligne directe avec le fabricant lorsque vos techniciens sont bloqu\u00e9s lors de l\u2019exploitation ou du d\u00e9pannage \u2013 par t\u00e9l\u00e9phone, par e-mail ou en r\u00e9union en ligne.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M29 12a6 6 0 0 0-8 8L10 31l7 7 11-11a6 6 0 0 0 8-8l-5 5-4-4z\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>R\u00e9paration &amp; remise en \u00e9tat<\/h3>\n<p>Remise en \u00e9tat professionnelle avec des pi\u00e8ces d\u2019origine dans notre usine de Hildesheim \u2013 y compris un contr\u00f4le de fonctionnement avant le renvoi.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M24 6 40 15v18L24 42 8 33V15z\" stroke-linejoin=\"round\"\/><path d=\"M8 15l16 9 16-9M24 24v18\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Pi\u00e8ces d\u00e9tach\u00e9es &amp; r\u00e9actifs<\/h3>\n<p>Pi\u00e8ces de rechange et d\u2019usure d\u2019origine, r\u00e9actifs et accessoires \u2013 parfaitement adapt\u00e9s et en g\u00e9n\u00e9ral disponibles \u00e0 long terme.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><rect x=\"7\" y=\"11\" width=\"34\" height=\"22\" rx=\"3\"\/><path d=\"M18 40h12M24 33v7\" stroke-linecap=\"round\"\/><path d=\"M20 18l7 4-7 4z\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Formation en r\u00e9union en ligne<\/h3>\n<p>Pour les nouveaux clients, nous pr\u00e9sentons sur demande l\u2019utilisation, l\u2019entretien et le nettoyage en direct lors d\u2019une r\u00e9union en ligne \u2013 sans d\u00e9placement.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M12 20h24l-3 18a2 2 0 0 1-2 2H17a2 2 0 0 1-2-2z\" stroke-linejoin=\"round\"\/><path d=\"M18 20l6-12 6 12M21 27v6M27 27v6\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Reprise des appareils usag\u00e9s<\/h3>\n<p>En tant que fabricant, nous reprenons les appareils usag\u00e9s et assurons leur valorisation dans les r\u00e8gles conform\u00e9ment \u00e0 l\u2019ElektroG.<\/p>\n<\/div>\n<div class=\"ktile\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><circle cx=\"21\" cy=\"21\" r=\"12\"\/><path d=\"M30 30l9 9\" stroke-linecap=\"round\"\/><path d=\"M21 15v12M15 21h12\" stroke-linecap=\"round\"\/><\/svg><\/p>\n<h3>Conseil d\u2019application<\/h3>\n<p>Quelle m\u00e9thode, quel r\u00e9actif, quel appareil pour votre eau ? Nous vous aidons \u00e0 choisir et r\u00e9pondons \u00e0 vos questions de mesure.<\/p>\n<\/div><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- REPARATUR \u2014 verbundener Ablauf --><br \/>\n  <!-- GER\u00c4T EINSENDEN: REPARATUR ODER ENTSORGUNG (zusammengef\u00fchrt) --><\/p>\n<section id=\"einsenden\">\n<div class=\"wrap\">\n<div class=\"lead\"><span class=\"eye\">\u2014 R\u00e9paration &amp; \u00e9limination des appareils usag\u00e9s<\/span><\/p>\n<h2>Envoyer un appareil \u2013 c\u2019est tr\u00e8s simple<\/h2>\n<p>R\u00e9paration ou \u00e9limination d\u2019un appareil usag\u00e9 : la d\u00e9marche est la m\u00eame \u2013 seule la mention sur le colis diff\u00e8re.<\/p>\n<\/div>\n<div class=\"flow flow3\">\n<div class=\"fstep\">\n<div class=\"num\">1<\/div>\n<div class=\"fbody\">\n<h3>Pr\u00e9venez-nous \u00e0 l\u2019avance<\/h3>\n<p>Appelez-nous au <a href=\"tel:+4951212812624\">+49 (0) 5121 28 126 24<\/a> ou par e-mail \u00e0 <a href=\"mailto:support@rls-wacon.de\">support@rls-wacon.de<\/a> \u2013 en indiquant le num\u00e9ro de s\u00e9rie et une br\u00e8ve description.<\/p>\n<\/div>\n<\/div>\n<div class=\"fstep\">\n<div class=\"num\">2<\/div>\n<div class=\"fbody\">\n<h3>Nettoyer &amp; emballer<\/h3>\n<p>Nettoyer l\u2019appareil, retirer les r\u00e9actifs des tuyaux, pompes et chambres de mesure. En cas d\u2019\u00e9limination, retirer en plus la pile (CR2032) et la carte SD. Si possible, utiliser l\u2019emballage d\u2019origine.<\/p>\n<\/div>\n<\/div>\n<div class=\"fstep\">\n<div class=\"num\">3<\/div>\n<div class=\"fbody\">\n<h3>\u00c9tiqueter &amp; exp\u00e9dier<\/h3>\n<p>Inscrivez sur le colis <b>\u00ab ZUR REPARATUR \u00bb (pour r\u00e9paration)<\/b> ou <b>\u00ab ZUR ENTSORGUNG \u00bb (pour \u00e9limination)<\/b> et envoyez-le \u00e0 notre adresse.<\/p>\n<\/div>\n<\/div><\/div>\n<div class=\"ent-after\">\n<div class=\"oc\">\n<h3>En cas de r\u00e9paration<\/h3>\n<p>Nous examinons l\u2019appareil et revenons vers vous \u2013 pour les r\u00e9parations payantes, avec un devis transparent. Apr\u00e8s votre accord, nous r\u00e9parons et renvoyons l\u2019appareil.<\/p>\n<div class=\"more\" hidden>\n<p>Pendant la p\u00e9riode de garantie, la remise en \u00e9tat est en g\u00e9n\u00e9ral gratuite. Hors garantie, vous recevez au pr\u00e9alable un devis \u2013 la r\u00e9paration n\u2019est effectu\u00e9e qu\u2019apr\u00e8s votre accord.<\/p>\n<p>Nous utilisons exclusivement des pi\u00e8ces d\u2019origine et v\u00e9rifions le bon fonctionnement de chaque appareil avant son renvoi.<\/p>\n<\/p><\/div>\n<p>          <button type=\"button\" class=\"moretog\" aria-expanded=\"false\">afficher plus<\/button>\n        <\/div>\n<div class=\"oc\">\n<h3>En cas d\u2019\u00e9limination<\/h3>\n<p>Nous assurons la valorisation professionnelle et respectueuse de l\u2019environnement de votre analyseur usag\u00e9 conform\u00e9ment \u00e0 l\u2019ElektroG&nbsp;\/&nbsp;WEEE.<\/p>\n<div class=\"more\" hidden>\n<p>Les appareils \u00e9lectriques ne doivent pas \u00eatre jet\u00e9s avec les d\u00e9chets municipaux (symbole de la poubelle barr\u00e9e). L\u2019obligation du fabricant s\u2019applique aux appareils \u00e0 usage professionnel mis sur le march\u00e9 apr\u00e8s le 13.08.2005 (directives UE 2002\/96\/EC &amp; 2008\/12\/EG).<\/p>\n<p><b>Avant l\u2019envoi :<\/b> Retirer les r\u00e9actifs des tuyaux, pompes et chambres de mesure. Retirer la pile de sauvegarde (CR2032) et \u2013 pour des raisons de protection des donn\u00e9es \u2013 la carte SD ; \u00e9liminer la pile s\u00e9par\u00e9ment.<\/p>\n<p>En cas de recours en garantie, vous recevez une \u00e9tiquette de retour gratuite.<\/p>\n<p><a href=\"https:\/\/rls-wacon.de\/fr\/reprise-et-elimination-des-appareils-usages\/\">Tous les d\u00e9tails &amp; mentions l\u00e9gales \u2192<\/a><\/p>\n<\/p><\/div>\n<p>          <button type=\"button\" class=\"moretog\" aria-expanded=\"false\">afficher plus<\/button>\n        <\/div>\n<div class=\"label\">\n<div class=\"lh\">Envoi \u00e0<\/div>\n<address class=\"to\">RLS Wacon analytics GmbH<br \/>Schinkelstr. 11<br \/>31137 Hildesheim<\/address>\n<div class=\"mark\">Mention : <b>\u00ab ZUR REPARATUR \u00bb (pour r\u00e9paration)<\/b> ou <b>\u00ab ZUR ENTSORGUNG \u00bb (pour \u00e9limination)<\/b><\/div>\n<hr>\n<div class=\"cc\"><b>Pr\u00e9venez-nous \u00e0 l\u2019avance<\/b><br \/><a href=\"tel:+4951212812624\">+49 (0) 5121 28 126 24<\/a><br \/><a href=\"mailto:support@rls-wacon.de\">support@rls-wacon.de<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- DOWNLOADS --><\/p>\n<section id=\"downloads\">\n<div class=\"wrap\">\n<div class=\"lead\"><span class=\"eye\">\u2014 T\u00e9l\u00e9chargements<\/span><\/p>\n<h2>Fiches techniques &amp; documentation<\/h2>\n<p>Modes d\u2019emploi, fiches techniques, vid\u00e9os et logiciels pour vos produits.<\/p>\n<\/div>\n<div class=\"g2\">\n<div class=\"dl\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M24 6s12 13 12 21a12 12 0 0 1-24 0C12 19 24 6 24 6z\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Analyse de l\u2019eau \/ CALDUR\u00ae<\/h3>\n<p>Fiches techniques, manuels et fiches de donn\u00e9es de s\u00e9curit\u00e9 pour SYCON, LIMES, kits de test et indicateurs.<\/p>\n<p><a class=\"more\" href=\"https:\/\/rls-wacon.de\/fr\/zone-de-telechargement-2\/\">Vers les t\u00e9l\u00e9chargements \u2192<\/a><\/div>\n<div class=\"dl ft\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M8 40l13-13h7L40 14\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><path d=\"M30 14h10v10\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/><\/svg><\/p>\n<h3>Technique des escaliers m\u00e9caniques<\/h3>\n<p>Fiches techniques et modes d\u2019emploi pour rideaux lumineux, capteurs, feux de signalisation et \u00e9clairage.<\/p>\n<p><a class=\"more\" href=\"https:\/\/rls-wacon.de\/fr\/zone-de-telechargement\/\">Vers les t\u00e9l\u00e9chargements escaliers m\u00e9caniques \u2192<\/a><\/div>\n<div class=\"dl\"><svg viewBox=\"0 0 48 48\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><rect x=\"6\" y=\"10\" width=\"36\" height=\"26\" rx=\"3\"\/><path d=\"M21 18l8 5-8 5z\" stroke-linejoin=\"round\"\/><path d=\"M16 42h16\" stroke-linecap=\"round\"\/><\/svg><\/p>\n<h3>Vid\u00e9os d\u2019utilisation<\/h3>\n<p>SYCON Clean : nettoyer pas \u00e0 pas la chambre de mesure de votre analyseur SYCON \u2013 en allemand et en anglais.<\/p>\n<p><a class=\"more\" href=\"https:\/\/rls-wacon.de\/en\/sycon-clean-video\/\">Voir la vid\u00e9o \u2192<\/a><\/div>\n<\/p><\/div>\n<\/p><\/div>\n<\/section>\n<p>  <!-- KONTAKT (+ Abschluss-Welle in den Footer) --><\/p>\n<section class=\"kontakt-wave\">\n<div class=\"wrap lead\">\n      <span class=\"eye\">\u2014 Contact<\/span><\/p>\n<h2>Nous vous aidons<\/h2>\n<p>Entreprise sp\u00e9cialis\u00e9e ou technicien avec une question sur un appareil, un r\u00e9actif ou une r\u00e9paration ? Contactez-nous \u2013 nous r\u00e9pondons les jours ouvr\u00e9s dans les meilleurs d\u00e9lais.<\/p>\n<div class=\"kontaktrow\">\n        <a href=\"tel:+4951212812600\">\u260e +49 (0) 5121 \u2013 28 126 \u2013 0<\/a><br \/>\n        <a href=\"mailto:support@rls-wacon.de\">\u2709 support@rls-wacon.de<\/a>\n      <\/div>\n<div class=\"btns\">\n        <a class=\"btn btn-o\" style=\"border-color:var(--blau);color:var(--blau)\" href=\"https:\/\/rls-wacon.de\/fr\/faq\/\">Vers la FAQ<\/a><br \/>\n        <a class=\"btn btn-p\" href=\"https:\/\/rls-wacon.de\/fr\/contact\/\">Envoyer une demande de support<\/a>\n      <\/div>\n<\/p><\/div>\n<div class=\"dwave\" aria-hidden=\"true\">\n      <svg class=\"l-back\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg><br \/>\n      <svg class=\"l-front\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 1000 100\" preserveAspectRatio=\"none\"><path d=\"M421.9,6.5c22.6-2.5,51.5,0.4,75.5,5.3c23.6,4.9,70.9,23.5,100.5,35.7c75.8,32.2,133.7,44.5,192.6,49.7c23.6,2.1,48.7,3.5,103.4-2.5c54.7-6,106.2-25.6,106.2-25.6V0H0v30.3c0,0,72,32.6,158.4,30.5c39.2-0.7,92.8-6.7,134-22.4c21.2-8.1,52.2-18.2,79.7-24.2C399.3,7.9,411.6,7.5,421.9,6.5z\"><\/path><\/svg>\n    <\/div>\n<\/section>\n<\/div>\n<p><script>(function(){\n  var svc=document.querySelector('.rlssvc'); if(!svc) return;\n  svc.addEventListener('click',function(e){\n    var b=e.target.closest('.moretog'); if(!b) return;\n    var card=b.closest('.oc'), more=card&&card.querySelector('.more'); if(!more) return;\n    var open=!more.hidden; more.hidden=open;\n    b.setAttribute('aria-expanded', String(!open));\n    b.firstChild.nodeValue = open ? 'afficher plus' : 'afficher moins';\n  });\n})();<\/script><br \/>\n<!-- ====== Ende Service & Support ====== --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2014 Service &amp; Support Nous sommes \u00e0 vos c\u00f4t\u00e9s Vous avez des questions, des probl\u00e8mes ou des suggestions concernant nos produits ? Malgr\u00e9 tout notre soin et notre exigence de qualit\u00e9, un souci peut survenir \u2013 adressez-vous \u00e0 notre support technique. Nous vous aidons volontiers pour toute demande gr\u00e2ce \u00e0 notre expertise. Contacter le support [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"_yoast_wpseo_title":"Service & Support \u2013 R\u00e9paration, pi\u00e8ces d\u00e9tach\u00e9es & support technique | RLS Wacon","_yoast_wpseo_metadesc":"Support technique, r\u00e9paration, pi\u00e8ces d\u00e9tach\u00e9es et reprise des appareils usag\u00e9s pour SYCON, LIMES et CALDUR\u00ae \u2013 directement du fabricant \u00e0 Hildesheim.","_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_opengraph-image":"","_yoast_wpseo_opengraph-image-id":"","footnotes":""},"class_list":["post-40840","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.8 (Yoast SEO v28.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Service &amp; 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